Electronic Health Records - Information and Access

At ETSU Health, one of our goals is to equip our clinics with the tools they need to deliver excellent patient care. As our group continues to utilize the Allscripts Touchworks EHR system, this website will provide useful information for our end users - clinicians, residents, nurses, medical students, and office staff.


Contact Us
Our Help Desk number is  (423) 282-6122. 
We are available from 7:30 am to 5:00 pm Monday through Friday.  
Option 1 - Allscripts EHR, Allscripts Live Scan, FollowMyHealth, Citrix password, Windows/email password
Option 2 -   Allscripts PM, PayerPath, Appointment issues
Option 3 - Hardware ( printers, computer issues, network) email issues, Kronos, 

Email: meachelp@etsu.edu

​To speak with a specific individual on the EHR Team, please enter his or her extension number:
Monaco  Briggs, Sr. Director of Information Systems & Quality
Tracy  "Masey"  Julian, EHR Administrator, Ext. 518
Dalton Kinkead,  EHR Analyst, Ext. 519
Amanda Livingston, EHR Analyst, Ext. 204

​To speak with the Population Health Team, call (423) 433-6133.

For information on how to download Citrix, access the EHR on your personal device, or set up Epic on your device, please visit our ETSU ITS website at  https://qetsu.com/ 
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