Electronic Health Records - Information and Access

At ETSU Health, one of our goals is to equip our clinics with the tools they need to deliver excellent patient care. As our group continues to utilize the Allscripts Touchworks EHR system, this website will provide useful information for our end users - clinicians, residents, nurses, medical students, and office staff.


Contact Us
Our Help Desk number is  (423) 282-6122. 
We are available from 7:30 am to 5:00 pm Monday through Friday.  
Option 1 - Allscripts EHR, Allscripts Live Scan, FollowMyHealth, Citrix password, Windows/email password
Option 2 -   Allscripts PM, PayerPath, Appointment issues
Option 3 - Hardware ( printers, computer issues, network) email issues, Kronos, 

Email: meachelp@etsu.edu

​To speak with a specific individual on the EHR Team, please enter his or her extension number:
Monaco  Briggs, Sr. Director of Information Systems & Quality
Tony Houston, EHR Sr. Analyst, Ext. 108
Rod Fisher, EHR Analyst, Ext. 114
Eric Stout, EHR Jr. Analyst, Ext. 226
Amanda Livingston, EHR Trainer, Ext. 204
To speak with the Population Health Team, call (423) 433-6133.
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